Jira Service Management

{"xsrfToken":"cab82e02dd75366b4bc7c185d9c19224fd86a7c7_lout","branding":{"id":"1","key":"ed","name":"eDocBox Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf6b00","headerLinkHoverBGColor":"#cf6b00","headerBadgeColor":"#cf6b00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b231fc6-d340-474e-a9e0-1e8fe90aa701/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMjMxZmM2LWQzNDAtNDc0ZS1hOWUwLTFlOGZlOTBhYTcwMSI6WyJyZWFkIl19LCJleHAiOjE3MzM3NjM0NDEsIm5iZiI6MTczMzc2Mjg0MX0.HiS2zVc4hvKTBl-7njEUiplDe4AR1XG4q_ppgCZvDLI&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&mode=fit","logoId":"8b231fc6-d340-474e-a9e0-1e8fe90aa701","isLogoAvailable":true,"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im nepatec Kundenportal","sharedPortalName":"nepatec Kundenportal","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#2644f5","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwZmI1N2VmLWFhYTUtNGNmYi05ZWVkLWM1MmI3N2QwM2ZlNSI6WyJyZWFkIl19LCJleHAiOjE3MzM3NjM0NDEsIm5iZiI6MTczMzc2Mjg0MX0.TvTMjzXuEstS31VfEqhbXYqRSaw3t46196VCfTQ9UW0&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&height=300&mode=fit","bannerMediaApiFileId":"90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ed","projectId":12213,"serviceDeskId":1,"name":"eDocBox Support","description":"Welcome! Please select an Option to submit a Request.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"Do you need help with operation, installation, integration or would you like to report an error? Choose General Support.","icon":12065,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12065","groups":[1],"key":""},{"id":"9","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"Have you found an bug or experienced a usage restriction? Our developers will help you.","icon":12032,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[1],"key":""},{"id":"8","name":"Integration support","descriptionHtml":"","callToAction":"Integration support","introHtml":"Do you integrate the eDocBox into your IT landscape and have questions or need support? Our technicians will be happy to help you.","icon":12047,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12047","groups":[1],"key":""},{"id":"68","name":"Custom Order","descriptionHtml":"","callToAction":"Custom Order","introHtml":"You need a specific extension outside the development cycle? Our product managers will work with you to find the right solution.","icon":12058,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12058","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":12072,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12072","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":12040,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12040","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,7,9,8,68],"4":[4],"6":[4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDBSUPPORT","userLanguageHeader":"eDocBox Customer Portal","userLanguageMessageWiki":"","defaultLanguageHeader":"eDocBox Kundenportal","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM3NjQwNDEsIm5iZiI6MTczMzc2Mjg0MX0.EbTNKpdgcSfhN3KI0TKy-nf6rBvW-s7Ov5S0xVT-lDQ","targetCollection":"upload-project-12213","endpointUrl":"https://api.media.atlassian.com","clientId":"0f013216-55e8-41f8-b4bc-a2f8d89316db","tokenDurationInMins":20}},"sharedPortal":{"name":"nepatec Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nepatec","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cab82e02dd75366b4bc7c185d9c19224fd86a7c7_lout","baseUrl":"https://nepatec.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nepatec.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"40971520","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0f013216-55e8-41f8-b4bc-a2f8d89316db","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7a28a0d81bbf4220a3adb77a8ec1c01f","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}