Jira Service Management

{"xsrfToken":"BJ1S-SJU4-Z906-7GRX_b425b4cdfd64dd34ffd4f97fe1c4df1b287947a1_lout","branding":{"id":"1","key":"ed","name":"eDocBox Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf6b00","headerLinkHoverBGColor":"#cf6b00","headerBadgeColor":"#cf6b00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b231fc6-d340-474e-a9e0-1e8fe90aa701/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMjMxZmM2LWQzNDAtNDc0ZS1hOWUwLTFlOGZlOTBhYTcwMSI6WyJyZWFkIl19LCJleHAiOjE2MzE5NTE2NzcsIm5iZiI6MTYzMTk1MTAxN30.NuY3gM71zL7ZM_iD9Asogp0S36Nx0oHPXrm8QJo4w3U&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&mode=fit","logoId":"8b231fc6-d340-474e-a9e0-1e8fe90aa701","isLogoAvailable":true,"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim nepatec Help Desk","sharedPortalName":"nepatec Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#2644f5","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwZmI1N2VmLWFhYTUtNGNmYi05ZWVkLWM1MmI3N2QwM2ZlNSI6WyJyZWFkIl19LCJleHAiOjE2MzE5NTE2NzcsIm5iZiI6MTYzMTk1MTAxN30.3pld8N2GYMfPs6-rRrKqym6G9kwsSLAi92FNtYs1GJ8&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&height=300&mode=fit","bannerMediaApiFileId":"90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ed","projectId":12213,"serviceDeskId":1,"name":"eDocBox Support","description":"Welcome! Please select an Option to submit a Request.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"Have you found an bug or experienced a usage restriction? Our developers will help you.","icon":12032,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12032","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":12072,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12072","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":12040,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12040","groups":[],"key":""},{"id":"13","name":"Demoversion","descriptionHtml":"","callToAction":"Demoversion","introHtml":"Get your Free Trial!","icon":12032,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12032","groups":[],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"Do you need help with operation, installation, integration or would you like to report an error? Choose General Support.","icon":12065,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12065","groups":[1],"key":""},{"id":"8","name":"Integration support","descriptionHtml":"","callToAction":"Integration support","introHtml":"Do you integrate the eDocBox into your IT landscape and have questions or need support? Our technicians will be happy to help you.","icon":12047,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12047","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,7,9,8],"6":[13,4],"4":[4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDBSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":8,"projectId":12213,"form":{"name":"Integration support","descriptionHtml":"","callToAction":"Integration support","intro":"Do you integrate the eDocBox into your IT landscape and have questions or need support? Our technicians will be happy to help you.","instructions":"","icon":12047,"iconUrl":"https://nepatec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12047","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Describe your request in short","descriptionHtml":"Describe your request in short","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Detailed description of the request. Describe the scenario to be implemented as precisely as possible. If you are already using API requests, you can add them as attachments","descriptionHtml":"Detailed description of the request. Describe the scenario to be implemented as precisely as possible. If you are already using API requests, you can add them as attachments","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10503","fieldConfigId":"10604","label":"Phone","description":"If we may contact you by telephone, you can leave your telephone number. The number will only be used in the context of this support case","descriptionHtml":"If we may contact you by telephone, you can leave your telephone number. The number will only be used in the context of this support case","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Do you have screenshots, concrete requests or log messages? Add them to the request","descriptionHtml":"Do you have screenshots, concrete requests or log messages? Add them to the request","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2021-09-18T09:44:37+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MzE5NTIyNzcsIm5iZiI6MTYzMTk1MTAxN30.amqR53h73lqmWPSV0GxwSmsKURm93zyDCr6jTscGrkw","targetCollection":"upload-project-12213","endpointUrl":"https://api.media.atlassian.com","clientId":"0f013216-55e8-41f8-b4bc-a2f8d89316db","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}