Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"79c978a3b190de2dd19df138c83def513894884d_lout","branding":{"id":"2","key":"css","name":"conSign-Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c76a06","headerLinkHoverBGColor":"#c76a06","headerBadgeColor":"#c76a06"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b231fc6-d340-474e-a9e0-1e8fe90aa701/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMjMxZmM2LWQzNDAtNDc0ZS1hOWUwLTFlOGZlOTBhYTcwMSI6WyJyZWFkIl19LCJleHAiOjE3NzEwNzY5NTcsIm5iZiI6MTc3MTA3NjM1N30.5Hts-wGePylGQtfJ-w55WH2nIS5dIu1MMRK2ent3XCI&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&mode=fit","logoId":"8b231fc6-d340-474e-a9e0-1e8fe90aa701","isLogoAvailable":true,"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im nepatec Kundenportal","sharedPortalName":"nepatec Kundenportal","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the nepatec Help Center","sharedPortalName":"nepatec Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#2644f5","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwZmI1N2VmLWFhYTUtNGNmYi05ZWVkLWM1MmI3N2QwM2ZlNSI6WyJyZWFkIl19LCJleHAiOjE3NzEwNzY5NTcsIm5iZiI6MTc3MTA3NjM1N30.zw3uXiHSWajuRrDEqrzBjLB0y2UAz4LAfp523TbCABo&client=0f013216-55e8-41f8-b4bc-a2f8d89316db&height=300&mode=fit","bannerMediaApiFileId":"90fb57ef-aaa5-4cfb-9eed-c52b77d03fe5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"css","projectId":12235,"serviceDeskId":2,"name":"conSign-Support","description":"<p>Welcome! You can raise a conSign-Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"58","name":"Allgemeiner Support","descriptionHtml":"","callToAction":"Allgemeiner Support","introHtml":"<p>Benötigen Sie Hilfe bei der Bedienung oder haben Sie allgemeine Rückfragen? Wählen Sie Allgemeiner Support.</p>","icon":12065,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12065","groups":[5],"key":""},{"id":"15","name":"Fehlerreport","descriptionHtml":"","callToAction":"Fehlerreport","introHtml":"<p>Haben Sie einen Fehler gefunden oder eine Nutzungseinschränkung erfahren? Unsere Entwickler helfen Ihnen gerne weiter.</p>","icon":12032,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[5],"key":""},{"id":"17","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12072,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12072","groups":[5],"key":""},{"id":"14","name":"Integration support","descriptionHtml":"","callToAction":"Integration support","introHtml":"<p>Do you integrate the eDocBox into your IT landscape and have questions or need support? Our technicians will be happy to help you.</p>","icon":12047,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12047","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[58,15,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNzc1NTcsIm5iZiI6MTc3MTA3NjM1NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.SEMl4KCRaNAfDJ0u1J3F2x1mlb171b7F71QiOu5ojkI","targetCollection":"upload-project-12235","endpointUrl":"https://api.media.atlassian.com","clientId":"0f013216-55e8-41f8-b4bc-a2f8d89316db","tokenDurationInMins":20}},"reqCreate":{"id":15,"projectId":12235,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Fehlerreport","descriptionHtml":"","callToAction":"Fehlerreport","intro":"<p>Haben Sie einen Fehler gefunden oder eine Nutzungseinschränkung erfahren? Unsere Entwickler helfen Ihnen gerne weiter.</p>","instructions":"","icon":12032,"iconUrl":"https://nepatec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"Kurze Zusammenfassung Ihres Tickets für eine schnelle und präzise Zuordnung.","descriptionHtml":"<p>Kurze Zusammenfassung Ihres Tickets für eine schnelle und präzise Zuordnung.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10886","fieldConfigId":"11727","label":"Komponente","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10472","label":"conSign","selected":true,"children":[]},{"value":"10473","label":"eSp Client","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10836","fieldConfigId":"11662","label":"Fehlerzeitpunkt","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Detaillierte Beschreibung des Anliegens. Je präziser Sie dieses erfassen, desto effizienter erfolgt die Bearbeitung.","descriptionHtml":"<p>Detaillierte Beschreibung des Anliegens. Je präziser Sie dieses erfassen, desto effizienter erfolgt die Bearbeitung.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"Hier geben Sie die für Sie geltene Priorität des Tickets an.","descriptionHtml":"<p>Hier geben Sie die für Sie geltene Priorität des Tickets an.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"10001","label":"Wichtig","selected":false,"children":[]},{"value":"6","label":"Normal","selected":true,"children":[]},{"value":"10000","label":"Gering","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/15","calendarParams":{"firstDay":0,"date":"2026-02-14T14:39:17+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%b/%y","dateTimeIfFormat":"%d/%b/%y %l:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjAxMzIxNi01NWU4LTQxZjgtYjRiYy1hMmY4ZDg5MzE2ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNzc1NTcsIm5iZiI6MTc3MTA3NjM1NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.SEMl4KCRaNAfDJ0u1J3F2x1mlb171b7F71QiOu5ojkI","targetCollection":"upload-project-12235","endpointUrl":"https://api.media.atlassian.com","clientId":"0f013216-55e8-41f8-b4bc-a2f8d89316db","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}